Retail Pharmacy Management - Walgreens
Preceptor: Mike Wichlinski
Description:
The Indiana District Pharmacy Management rotation of the advanced clerkship program was developed to give
student exposure to the various aspects and dynamics of pharmacy management and their relationship to and effects
on the dispensing functions in a retail pharmacy environment. the rotation creates an understanding of management
philosophy and highlights the skills needed to operate a pharmacy. Each week the student will learn a new aspect of
pharmacy management and be expected to build upon and expand it the following week. The rotation should be a
continuous learning program. During the rotation the student will have outside experiences. These outside
experiences may include setting up a new or relocated store, helping with a physical
inventory, working with the pharmacy supervisor, district manager, district trainer, and district loss prevention specialist, visiting a warehouse
facility, spending a day at Walgreens health Initiatives, touring the computer facility, and other learning opportunities
as they occur.
Student Activities:
Week 1: Workflow and Intercom Plus Overview
Week 1 will begin giving the student an understanding of how Intercom Plus/Workflow Management operates.
They will be working at the out window of the pharmacy. This encompasses the cash register, drive-thru, and the
phone system. The student will begin viewing the various modules of the Intercom Plus CD-ROM training and
integrate this training with their experiences. The trainer should give the student an overview of the workflow
process. At the end of the week the student will learn about third party rejects, KPI reports, and pharmacy
management reports. They will be given an explanation of what each KPI report gauges and how to correct the
problems that cause the reports to have low scores. The Bag Management Report should be taught on the 15th of
the month, whichever day this may be during the program.
Week 2: Workflow, Intercom Plus, KPI Reports, and SIMS
The student will finish their training on Intercom Plus by completing the in-window, filling station, and the technician
cases. They will continue their training from week 1 on the various pharmacy reports. The student will look at each
day's summary report and make suggestions on how to improve. The student will gain a working knowledge of
SIMS based on handouts and the trainer's guidance.
Week 3: SIMS, Operating Statements, Store Management
The student will begin practicing everything they have learned about SIMS and learn about operating statements.
They will post all jobber receipts, interstore transfers received, claims created in the pharmacy, and periodic counts
created. They will verify on-hand quantities for all IOU's and adjust on-hand quantities for jobber items received
that are Item Not Found. The store manager and pharmacy manager will go over the their most recent operating
statements with the student. The student will spend one day with the store manager to gain an understanding of what
their job entails. At the end of the week the student will review Intercom Plus and Workflow Management, learn
how to do Windsor returns, and order CII drugs.
Week 4: SIMS, Schedule Making/Manpower Utilization
The student will continue to work with and learn SIMS. They will learn how to create schedules using
Staffworks. They will be taught this by the district trainer. The student will create a practice schedule using Staffworks to
determine when personnel are needed the most. They will do Windsor reports and participate in ordering CII
drugs.
